CallMiner
200 West Street
Waltham, MA  02451
Phone: 781-547-5666
Fax: 781-547-5889
Contact: Paul Beaudoin, Inside Sales Manager
E-mail: Paul.Beaudoin@callminer.com
Web Site: http://www.callminer.com
 
Category: SOFTWARE   PRINTER FRIENDLY PAGE
Description:
CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s market leading cloud-based voice of the customer analytics solution automatically analyzes contacts across all communication channels: calls, chat, email, and social. CallMiner offers both real-time monitoring and post-call analytics, delivering actionable insights to contact center staff, business analysts, and executives. The results include improved agent performance, sales, operational efficiency, customer experience, and regulatory compliance. With over 10 years of industry leadership and over 2 billion hours of conversations analyzed, CallMiner serves some of the world’s largest call centers, delivering highly effective, usable, and scalable speech analytics solutions.

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