10440 Pioneer Blvd., Suite 2
Santa Fe Springs,
Contact: Judy Hammond
Web Site: http://www.resourcemanagement.com/training_auditworkshop.html
With over 25 years of experience auditing collection agencies and attorneys, Resource Management Services, Inc. enhances their training schedules by adding this new "Auditing Third Party Vendors" Workshop. This workshop is designed for compliance officers, vendor managers or collection agency auditors who would like to learn more strategy and practical tips for auditing collection activities, whether at your own shop or at one of your vendor's.
Hear audit horror stories from audit experts Bev and Ken Evancic, and find out how to avoid them in the operations you audit. Instructors focus on teaching techniques and strategies you need to develop your company's audit policies and procedures.
- When to audit, and whether to audit remotely or onsite
- Sampling techniques to increase your effectiveness
- How to develop an effective call monitoring scorecard
- What to audit - compliance, consumer protection, payments, security and more
- Audit bias and how to avoid it
- What many audit teams miss
- When policies and procedures don't match activity
- Using the audit to improve compliance and performance
This training workshop is a two-day session with a workshop scheduled in Atlanta, GA, Los Angeles, CA, Chicago, IL, Las Vegas, NV and Dallas, TX area.
The price is $1295 first attendee and $1095 for additional attendees from the same company. Class resources and materials include audit checklists, questionnaires and scorecards which you can use as is, or customize for your organization and needs.
For more information on this workshop, visit our Resource Management Services, Inc. website at http://www.resourcemanagement.com/training_auditworkshop.html
or download the registration form today at http://www.resourcemanagement.com/pdfs/Auditing_Workshop_Reg_Form.pdf
About the Instructors:
Bev Evancic, Vice President, Resource Management Services, Inc.
Bev Evancic has almost 20 years experience in collection and recovery. She has managed all phases of collection and recovery operations, including automated dialer units, bankruptcy and legal units, skip tracing units, internal collections, outside collection agency networks, and Consumer Credit Counseling.
As a Consultant for Resource Management Services, Inc., Bev has spearheaded collection and recovery best practices reviews for many top credit grantors. Her articles on dialer operations, agency management and bankruptcy best practices have been widely publicized.
Prior to joining Resource Management Services, Inc. in 1995, Bev managed the Recovery Department for AT&T Universal Card Services where she reengineered the bankruptcy, probate, internal and litigation processes.
Ken Evancic, Vice President, Resource Management Services, Inc.
Ken Evancic is a collections veteran with over 20 years experience. He has managed all phases of collection, including all levels of delinquency, automated dialer units, early out agency management, recovery, and skip tracing. In addition to collections operations management, he has lead initiatives in the areas of performance management, collections strategy development, collector and manager training, collector desktop design, collections reporting systems, and risk and compliance.
Prior to joining Resource Management Services, Inc. in 2011, Ken was a Sr. Vice President and Collections Director at Citi Cards. His responsibilities included the consumer and partnership credit card portfolios. In addition to this responsibility, Ken played the lead role in developing Citi's current collections performance management system. Prior to Citi, Ken worked at AT&T Universal Card where his career started as a collector and moved throughout collections with roles as a dialer operator, Front Line manager, and a Vice President Collections Operations manager.