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Friday, June 23, 2017
This Weeks Articles:
FTC CHARGES DEBT COLLECTION SCHEME TOOK CONSUMERS' MONEY FOR PHANTOM DEBTS THEY DID NOT OWE
The Federal Trade Commission has charged a North Carolina debt collection operation and its owner with taking money from consumers for fake debts they did not owe. The action is part of the FTC's crackdown on "phantom" debt collection.
read more

CFPB SPOTLIGHTS BORROWER COMPLAINTS ABOUT STUDENT LOAN SERVICERS MISHANDLING PUBLIC SERVICE LOAN FORGIVENESS PROGRAM
WASHINGTON, D.C. - The Consumer Financial Protection Bureau (CFPB) today issued a report spotlighting complaints from borrowers about student loan servicers mishandling Public Service Loan Forgiveness. The Public Service Loan Forgiveness program provides people in public service jobs with a path to debt forgiveness after 10 years, with the first borrowers eligible in October 2017. Borrowers report that servicers delay or deny access to loan forgiveness through wrong information about their loans, flawed payment processing, and bungled job certifications. The CFPB also issued updated guidelines to prioritize oversight of servicers' administration of the Public Service Loan Forgiveness program. Also, the Bureau is launching the "Certify Your Service" campaign to help public servants stay on track for federal loan forgiveness.
read more

OCC HEAD HAS IDEAS TO HELP SMALLER BANKS
When it comes to regulatory reform, smaller community banks should be a prime concern, according to Acting Comptroller of the Currency Keith A. Noreika. Noreika said as much in his address to the Senate Committee on Banking, Housing, and Urban Affairs on Thursday.
read more

FTC WRAPS UP MAJOR PHONE CRAMMING CASE AS REMAINING DEFENDANTS SETTLE CHARGES
The remaining defendants behind a massive landline cramming operation agreed to settle Federal Trade Commission charges that they placed more than $70 million in unauthorized charges on consumers' phone bills.
read more

ROBOCALL SCAMMER FACES $120 MILLION PROPOSED FINE FOR MASSIVE CALLER ID SPOOFING OPERATION
WASHINGTON, June 22, 2017 - The Federal Communications Commission today proposed a $120 million fine against an individual who apparently made almost 100 million spoofed robocalls in violation of the Truth in Caller ID Act. The law prohibits callers from deliberately falsifying caller ID information to disguise their identity with the intent to harm or defraud consumers.
read more

PREPARED REMARKS OF CFPB DIRECTOR RICHARD CORDRAY AT THE PUBLIC SERVICE STUDENT LOAN FORGIVENESS EVENT
Thank you. I am pleased to be here today to update you on the Consumer Financial Protection Bureau's work to protect the millions of Americans who carry student debt. My special thanks go to Attorney General Stein for joining with us in standing up for students and student loan borrowers in North Carolina. We know our young people are bearing a heavy burden, yet this issue touches Americans of all ages. In particular, we want to discuss an important federal program that was created to recognize those who serve our communities by providing them with deserved debt relief on their student loans.
read more

WEBRECON STATS: LAWSUIT COMPLAINTS SURGE IN MAY 2017
After a month of stunning declines (in April) across the board in consumer litigation, the numbers came roaring back with equally stunning increases in May. The end result? Everything is pretty much back on track, in line with last year and years prior.
read more

FED REPORTS DELINQUENCY TRANSITION RATES ARE LOW-EXCEPT FOR STUDENT LOANS
The "U.S. Economy in a Snapshot" report shows trends in delinquency rates for auto loans, student loans and credit cards in today's market compared to the Great Recession.
read more

MAINE ADOPTS NEW DEBT BUYER PROVISIONS RMA BEST PRACTICES INCORPORATED INTO LAW
Sacramento, CA - On Friday, June 16, Maine Gov. Paul LePage signed into law HP 836 (LD1199), which added new requirements to the Maine Fair Debt Collection Practices Act for companies that purchase receivables on the secondary market. The law requires debt buying companies to possess specific account-level data and documents prior to collecting a debt and ensures this information is provided to the consumer and court if legal action is pursued.
read more

TCN LAUNCHES VOCALDIRECT, A NEW DIRECT-TO-VOICEMAIL FEATURE FOR ITS ADVANCED CLOUD-BASED CONTACT CENTER PLATFORM, PLATFORM 3
St. George, Utah - June 21, 2017 - TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today the unveiling of VocalDirect, a new direct-to-voicemail technology feature for its flagship cloud-based contact center platform, TCN Platform 3.0. TCN's new streamlined ringless voicemail technology enables businesses and contact centers to instantly send a voicemail directly to the voicemail boxes of thousands of customers all at once. Fully integrated with TCN Platform 3.0's business intelligence (BI) suite, VocalDirect helps businesses easily create effective omni-channel (inbound, outbound and SMS) communication campaigns.
read more

FTC ANNOUNCES FINAL AGENDA FOR CONNECTED CARS WORKSHOP
The Federal Trade Commission has announced the final agenda for its June 28, 2017, workshop to examine the consumer privacy and security issues posed by automated and connected cars.
read more

NOBLE SYSTEMS TO PRESENT CUSTOMER EXPERIENCE TECHNOLOGIES AT CALL CENTER WEEK 2017
Atlanta, GA - June 20, 2017: Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, will be showcasing its industry-leading solutions for Contact Center, Workforce Management, and Analytics at Call Center Week 2017 Conference and Expo next week in Las Vegas. The Expo Hall will be open on June 28 and 29.
read more

CALLMINER PARTNERS WITH NUANCE TO DELIVER ENTERPRISE SPEECH ANALYTICS TO TRANSFORM THE WAY BUSINESSES INTERACT WITH CUSTOMERS
WALTHAM, MA - CallMiner, the leading platform provider of award-winning speech and customer engagement analytics announces today a partnership with Nuance Communications (NASDAQ: NUAN), to incorporate CallMiner Eureka, the leading best-of-breed analytics platform, into their analytics offering. This partnership will deliver improved contact center and agent performance, and optimize the customer experience for enterprises.
read more

JUDGE RAPS CONSUMER FINANCIAL PROTECTION BUREAU OVER $15M TUG-OF WAR
NEW YORK - And the biggest loser in the legal tug-of-war over $15.14 million up for grabs in a telecommunications settlement is ... the U.S. Consumer Financial Protection Bureau.
read more

DebtConnection.com is a searchable database of collection products and services.
The following Updates and New Entries occured since the last At A Glance was sent:
Portfolios For Sale
$6,343,584.00     Credit Cards
Bayview Solutions LLC
http://www.debtconnection.com/portfolio.asp?7918  
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?7193  

$1,048,894.00     Credit Cards
Bayview Solutions LLC
http://www.debtconnection.com/portfolio.asp?7911  
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?7193  

$2,250,050.00     Consumer Loans
Bayview Solutions LLC
http://www.debtconnection.com/portfolio.asp?7912  
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?7193  

$5,492,268.00     Credit Cards
Bayview Solutions LLC
http://www.debtconnection.com/portfolio.asp?7913  
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?7193  

$23,958,730.00     Credit Cards
Bayview Solutions LLC
http://www.debtconnection.com/portfolio.asp?7914  
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?7193  

$890,388.00     Payday Loans
Bayview Solutions LLC
http://www.debtconnection.com/portfolio.asp?7915  
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?7193  

$1,317,463.00     Other
Bayview Solutions LLC
http://www.debtconnection.com/portfolio.asp?7917  
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?7193  

$494,966.00     Payday Loans
Bayview Solutions LLC
http://www.debtconnection.com/portfolio.asp?7919  
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?7193  

$581,493.00     Payday Loans
Bayview Solutions LLC
http://www.debtconnection.com/portfolio.asp?7920  
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?7193  

$4,500,405.00     Credit Cards
Bayview Solutions LLC
http://www.debtconnection.com/portfolio.asp?7916  
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?7193  

$1,092,490.00     Payday Loans
Sea Side Management, LLC
http://www.debtconnection.com/portfolio.asp?7910  
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?7864  

$2,894,786.00     Credit Cards
Sea Side Management, LLC
http://www.debtconnection.com/portfolio.asp?7908  
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?7864  

$1,466,116.00     Other
BAL Financial LLC
http://www.debtconnection.com/portfolio.asp?7903  
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?1774  

$98,563,364.00     Credit Cards
BAL Financial LLC
http://www.debtconnection.com/portfolio.asp?7905  
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?1774  

$70,104,360.00     Credit Cards
BAL Financial LLC
http://www.debtconnection.com/portfolio.asp?7906  
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?1774  

$3,734,789.00     Consumer Loans
BAL Financial LLC
http://www.debtconnection.com/portfolio.asp?7904  
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?1774  

$4,720,807.00     Payday Loans
Liberty Credit Management
http://www.debtconnection.com/portfolio.asp?7902  
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?8084  

Agency
CALIBRATED RECEIVABLES LLC
800-685-3695

Brokers
PALMETTO DEBT MANAGEMENT PARTNERS, LLC
William Lowery
844-428-3328
More Information

Contact Solutions/Dialers
INTEGRADIAL
800-290-3919

Debt Buyers
CALIBRATED RECEIVABLES LLC
800-685-3695

CENTRO GROUP LLC
773-809-3255

Debt Sellers
LEGACY GROUP UNITED
Kaitlynn Obrien
877-827-9328
More Information

Offshoring
INTEGRADIAL
800-290-3919

Industry Events
Connected Cars: Privacy, Security Issues Related to Connected, Automated Vehicles
Federal Trade Commission
CONSTITUTION CENTER
Washington, DC
June 28, 2017
More Information

National Association of Chapter 13 Trustees Annual Seminar
National Association of Chapter 13 Trustees
Sheraton Seattle Hotel
Seattle, WA
July 12 - 15, 2017
More Information

CLLA/IACC 2017 Mid-Year Collection Conference
National Association of Chapter 13 Trustees
Motif Seattle
Seattle, WA
July 14 - 16, 2017
More Information

ACA International Convention & Expo 2017
ACA International
Washington State Convention Center
Seattle, WA
July 16 - 18, 2017
More Information

Third Party Vendor Auditing Workshop
Resource Management Services, Inc.
Chicago Marriott Southwest
Chicago, IL
July 19 - 20, 2017
More Information

Debt Connection Symposium and Expo 2017
Resource Management Services, Inc.
JW Marriott Starr Pass
Tucson, AZ
September 11 - 13, 2017
More Information

Sponsors
This report is sponsored by Resource Management Services, Inc. Check us out at: http://www.resourcemanagement.com/

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