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Wednesday, March 29, 2017
This Weeks Articles:
NAVIENT SEEKS TO DISMISS STUDENT LOAN CASE, SAYS CONSUMER WATCHDOG OVERREACHED
The nation's largest servicer of student loans has asked a court to dismiss a federal regulator's charges that the company systematically failed and misled thousands of borrowers about payment information.
read more

FTC RELEASES 2016 ANNUAL HIGHLIGHTS
The Federal Trade Commission released the agency's 2016 Annual Highlights, which demonstrate the agency's ongoing efforts to protect consumers and promote competition over the past calendar year, and include some of the Comission's biggest successes to date.
read more

CUS, BANKS RALLY BEHIND COMMON ENEMY: LENDING REGULATIONS
Although they're fighting various regulatory battles with each other, banks and credit unions Tuesday identified a common enemy Tuesday that they say are hindering their ability to make loans to small businesses.
read more

ACT HOLDINGS, INC. WELCOMES MAUREEN BURKE AS CHIEF FINANCIAL OFFICE
WOODLAND HILLS, Calif. - Account Control Technology Holdings, Inc. (ACTHoldings), a national leader in delivering debt recovery and business process outsourcing solutions, is proud to announce the hire of Maureen Burke as Chief Financial Officer (CFO). Burke's career spans more than 25 years of comprehensive business and financial services experience, including the last 17 years in CFO and major financial project leadership positions. She will report to the company's CEO, Tracey Carpentier.
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BANKRUPTCY FILINGS ON THE RISE
The number of bankruptcy filings nationally rose in February, according to the February 2017 Bankruptcy Trends report by Epiq Systems. Overall, Epiq reported 58,336 national filings last month. That's up from 54.574 filings in January.
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BARCLAYCARD DUMPS $1.6B IN SUBPRIME CARD BALANCES
Barclaycard is shedding a chunk of its subprime card balances, in a deal that reflects diverging views in the card industry about the future of the U.S. economy and the wisdom of wagering on risky borrowers.
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REGULATORY OVERKILL CUTTING OFF ACCESS TO CREDIT, SUBCOMMITTEE HEARS
WASHINGTON - The Financial Institutions and Consumer Credit Subcommittee heard testimony from witnesses on Tuesday that Washington's regulatory burden is restricting small business and consumer access to credit.
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PLATEAU IN US AUTO SALES HEIGHTENS RISK FOR LENDERS: MOODY'S
As U.S. auto sales have peaked, competition to finance car loans is set to intensify and drive increased credit risk for auto lenders, Moody's Investors Service said in a report released on Monday.
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ONTARIO SYSTEMS PARTNERS WITH PRONTO COMPUTING TO PROVIDE CUSTOMERS WITH AUTOMATED SELF-PAY DISCOVERY
(MUNCIE, Ind. - March 28, 2017) - Ontario Systems, a leading software provider to the healthcare revenue cycle management (RCM), accounts receivable management (ARM) and government (GOV) markets, has announced a new partnership with Pronto Computing to provide automated self-pay discovery scrubs to its healthcare customers. Driven by the Artiva HCx(tm) solution from Ontario Systems, the new partnership will help medical providers give patients a single comprehensive financial experience, while fulfilling missions with increased revenue, reduced cost to collect, and improved patient satisfaction. By integrating key partners like Pronto Computing, the Ontario Systems HCx solution will enable those providers to benefit from missing insurance identification, with increases in reimbursement and efficiency along with reduced bad debt expense.
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WEBRECON STATS FOR FEB 2017: CONSUMER LITIGATION DOWN A BIT, UP A BIT... CFPB COMPLAINTS EXPLODE
Consumer litigation last month was mostly flat for FDCPA (up .7%), down a lot for FCRA (-36.3%) and down a bit for TCPA (-6.7%). While that seems like a good trend, it did not change the fact that all three categories were still up over the same period of time in 2016 (FDCPA +5.6%, FCRA +23.6%, TCPA +5.3%)
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ACI PARTNERS WITH CALLMINER TO DEPLOY SPEECH ANALYTICS COMPANYWIDE
AMHERST, N.Y. - American Coradius International LLC (www.acillc.us), a leader in 1st and 3rd party debt collection services, has partnered with Massachusetts-based CallMiner (www.callminer.com) to launch CallMiner Eureka Speech Analytics companywide. CallMiner will be deployed across nearly 200 seats, 2 delivery centers and over 20 client relationships.
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THE CONSUMER BUREAU IS PROPOSING CHANGES TO REGULATION B TO HELP MORTGAGE LENDERS AND IS LOOKING FOR YOUR FEEDBACK
Today we released a proposal to amend Regulation B to provide additional flexibility for mortgage lenders concerning the collection of consumer demographic information.
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CFPB ISSUES PROPOSAL TO PROVIDE FLEXIBILITY TO CERTAIN MORTGAGE LENDERS IN COLLECTING INFORMATION
WASHINGTON, D.C. - The Consumer Financial Protection Bureau (CFPB) today released a proposal to amend Equal Credit Opportunity Act regulations to provide additional flexibility for mortgage lenders in the collection of consumer ethnicity and race information. The CFPB believes the proposed amendments will provide greater clarity to lenders regarding their obligations under the law, while promoting compliance with rules intended to ensure consumers are treated fairly.
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DEBT COLLECTOR FOR GOVERNMENTS MADE FALSE THREATS
An FTC lawsuit has put the brakes on a debt collection operation that the agency says used deception to collect traffic tickets, court fines, and other municipal debts for more than 300 local governments in eight Southern and Midwestern states.
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CFPB FINES EXPERIAN $3 MILLION FOR DECEIVING CONSUMERS IN MARKETING CREDIT SCORES
WASHINGTON, D.C. - The Consumer Financial Protection Bureau (CFPB) today took action against Experian and its subsidiaries for deceiving consumers about the use of credit scores it sold to consumers. Experian claimed the credit scores it marketed and provided to consumers were used by lenders to make credit decisions. In fact, lenders did not use Experian's scores to make those decisions. The CFPB ordered Experian to truthfully represent how its credit scores are used. Experian must also pay a civil penalty of $3 million.
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FTC CHARGES ONLINE MARKETING SCHEME WITH DECEIVING SHOPPERS
The Federal Trade Commission has charged a group of online marketers with deceptively luring consumers with "free" and "risk-free" trials for cooking gadgets, golf equipment, and access to related online subscription services.
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FCC ADOPTS PROPOSED RULES AND A NOTICE OF INQUIRY ON BLOCKING UNLAWFUL ROBOCALLS
During its March 23 Open Meeting, the FCC unanimously voted to approve a Notice of Proposed Rulemaking that would enable voice service providers to block certain types of spoofed calls to protect subscribers from fraudulent and illegal robocalls. The FCC also approved a related Notice of Inquiry that seeks information on further actions the FCC can take to block additional unlawful robocalls.
read more

MORTGAGE PERFORMANCE CONTINUES TO IMPROVE
WASHINGTON - The overall performance of first-lien mortgages continues to improve, and the number of loans in delinquency continues to decline, according to the Office of the Comptroller of the Currency's (OCC) most recent quarterly report on mortgages.
read more

OPERATIONAL PANEL SESSION ANNOUNCED FOR COLLECTION AND RECOVERY SOLUTIONS 2017
Resource Management Services, Inc. is pleased to announce a new panel session on "Third Party Strategies and Vendor Management" at the Collection and Recovery Solutions 2017 conference, being held at the Four Seasons Hotel, Las Vegas May 10 - 12, 2017.
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LAFCU'S ART SOOKAZIAN NAMED CU TIMES TRAILBLAZER 40 BELOW HONOREE
LANSING, MI (March 23, 2017) - Los Angeles, CA (December 19, 2016) -Art Sookazian, Vice President of Special Services at Los Angeles Federal Credit Union (LAFCU), was recently named one of the recipients of the Credit Union Times' 2016 Trailblazers, 40 Below program, whichannually recognizes young credit union executives who arecreating innovative advances in the credit union industry. Because of the distinction, Art was featured in the November 30, 2016 issue of CU Times Magazineand CuTimes.com, which included a series of articleshighlighting the recipients' professional accomplishments. The special issueprofiled Art's most recent achievementof cutting loan delinquenciesat the $882 million credit union by more than half. The article said Art spearheaded the use of automated reports to improve processes and reduce loan delinquencies from 1.57% to 0.37% over a period of 24 months.
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COAST PROFESSIONAL, INC. DONATES TO RONALD MCDONALD HOUSE CHARITIES
GENESEO, NEW YORK - Coast Professional, Inc. (Coast) presented a check for 12,130.00 to the Ronald McDonald House Charities (RMHC) of Rochester at Coast's Geneseo office today. Coast's donation is a result of Coast's dress down for charity program in which employees donate $20 or more for the option to wear jeans and business casual attire for the month.
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DebtConnection.com is a searchable database of collection products and services.
The following Updates and New Entries occured since the last At A Glance was sent:
Portfolios For Sale
$268,933.00     Payday Loans
National Debt Holdings, LLC
http://www.debtconnection.com/portfolio.asp?7788  
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?6735  

$773,210.00     Other
National Debt Holdings, LLC
http://www.debtconnection.com/portfolio.asp?7789  
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?6735  

$704,474.00     Checks
CSC Portfolio Management
http://www.debtconnection.com/portfolio.asp?7786  
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?8199  

$2,354,504.00     Payday Loans
CSC Portfolio Management
http://www.debtconnection.com/portfolio.asp?7785  
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?8199  

$2,661,455.00     Payday Loans
CSC Portfolio Management
http://www.debtconnection.com/portfolio.asp?7784  
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?8199  

$1,059,244.00     Retail
CSC Portfolio Management
http://www.debtconnection.com/portfolio.asp?7783  
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?8199  

$3,929,695.00     Retail
CSC Portfolio Management
http://www.debtconnection.com/portfolio.asp?7782  
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?8199  

$1,516,777.00     Retail
CSC Portfolio Management
http://www.debtconnection.com/portfolio.asp?7781  
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?8199  

$1,089,428.00     Checks
CSC Portfolio Management
http://www.debtconnection.com/portfolio.asp?7780  
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?8199  

$345,921.00     Checks
CSC Portfolio Management
http://www.debtconnection.com/portfolio.asp?7779  
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?8199  

$326,247.00     Payday Loans
CSC Portfolio Management
http://www.debtconnection.com/portfolio.asp?7787  
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?8199  

Consultants
PALMETTO DEBT MANAGEMENT PARTNERS, LLC
844-428-3328

Debt Buyers
XJR RECOVERY
443-354-7769

CANADA INC.
2367775440

Industry Events

The Payments Summit - Adapting To the Wave of Change
Smart Card Alliance Payment Summit
Renaissance Orlando at SeaWorld®
Orlando, FL
March 27 - 30, 2017
More Information

Third Party Vendor Auditing Workshop
Resource Management Services, Inc.
Four Seasons Hotel
Las Vegas, NV
May 8 - 9, 2017
More Information

Collection and Recovery Solutions 2017
Resource Management Services, Inc.
Four Seasons Hotel Las Vegas
Las Vegas, NV
May 10 - 12, 2017
More Information

Collection Management Training
Resource Management Services, Inc.
Residence Inn Atlanta Airport North/Virginia Avenue
Atlanta, GA
June 21 - 22, 2017
More Information

Third Party Vendor Auditing Workshop
Resource Management Services, Inc.
Chicago Marriott Southwest
Chicago, IL
July 19 - 20, 2017
More Information

Debt Connection Symposium and Expo 2017
Resource Management Services, Inc.
JW Marriott Starr Pass
Tucson, AZ
September 11 - 13, 2017
More Information

Sponsors
This report is sponsored by Resource Management Services, Inc. Check us out at: http://www.resourcemanagement.com/

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