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Friday, March 3, 2017
This Week Articles:
FTC RELEASES ANNUAL SUMMARY OF CONSUMER COMPLAINTS
Imposter scam complaints surpassed identity theft for the first time as the second most common category of consumer complaints received by the Federal Trade Commission's Consumer Sentinel Network in 2016, according to the agency's new Data Book.
read more

OFFICIALS CAN'T HIDE PUBLIC RECORDS ON PRIVATE ACCOUNTS, COURT RULES
SAN FRANCISCO - The public has a right to access emails and text messages about government business on the private phones and accounts of state and local officials and employees, the California Supreme Court ruled Thursday.
read more

BANKS HAVE PAID $321 BILLION IN FINES SINCE THE CRISIS (BUT THEY'VE MADE ALMOST $1 TRILLION)
Banks have raked in nearly $1 trillion in profits since the financial crisis, but they paid a steep price along the way.
read more

MOST AMERICANS SAY THEY DON'T HAVE A CLUE ABOUT THIS FEDERAL AGENCY..
More than 80% of people said they did not know enough about the Consumer Financial Protection Bureau to form an opinion of it, a survey carried out this month and released Thursday by the credit-card website CreditCards.com found.
read more

ONLINE BUSINESSES COULD DO MORE TO PROTECT THEIR REPUTATIONS AND PREVENT CONSUMERS FROM PHISHING SCHEMES
In a study released today, the Federal Trade Commission's Office of Technology Research and Investigation (OTech) reports that most major online businesses are using proper email authentication technology to prevent phishing emails, but few of these businesses are taking full advantage of the latest technologies to combat phishing.
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PREPARED REMARKS OF CFPB DIRECTOR RICHARD CORDRAY AT THE CONSUMER ADVISORY BOARD MEETING
Welcome to this meeting of the Consumer Advisory Board. We find great value in the dialogue we have with our CAB members, who share with us their perspective, their expertise, and their experience. All of that improves our work in many ways.
read more

AG FERGUSON'S STUDENT LOAN BILL OF RIGHTS PASSES THE HOUSE
OLYMPIA - Attorney General Bob Ferguson's Student Loan Bill of Rights legislation passed the Washington House of Representatives on Wednesday with bipartisan support.
read more

CFPB OVERSIGHT UNCOVERS AND CORRECTS CREDIT REPORTING PROBLEMS
WASHINGTON, D.C. - Today the Consumer Financial Protection Bureau (CFPB) released a report detailing the problems in the credit reporting industry that the Bureau has uncovered and corrected through its oversight work.
read more

JOINT STATEMENT OF ACTING FTC CHAIRMAN MAUREEN K. OHLHAUSEN AND FCC CHAIRMAN AJIT PAI ON PROTECTING AMERICANS' ONLINE PRIVACY
Acting Federal Trade Commission Chairman Maureen K. Ohlhausen and Federal Communications Commission Chairman Ajit Pai issued the following statement today on the FCC's issuance of a temporary stay of a data security regulation:
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CONSUMERS TURN TO NON-BANKS FOR MORTGAGES
More borrowers are choosing non-banks-financial institutions that only issue loans and do not offer savings or checking accounts-to get a mortgage, The Washington Post reports. It's a major shift in borrower behavior. In 2011, 50 percent of all new mortgage loans originated from the three largest banks: JPMorgan, Bank of America, and Wells Fargo. However, in September 2016, that share plunged to 21 percent.
read more

FREDDIE MAC HITS 10-YEAR LOW DELINQUENCY RATE
For the first time in 10 years, Freddie Mac's single-family serious delinquency rate (more than 90 days past due or in foreclosure) dropped below 1 percent in January to .99 percent.
read more

Company Announcements, Product Launches and Product Info

FEATURED COMPANY MEETINGS ANNOUNCED AT DCS2017
Resource Management Services, Inc. is pleased to announce that Dell Financial Services, Hyundai Capital America and Toyota Financial Services will hold private, invitation only Featured Company meetings during Debt Connection Symposium and Expo 2017 conference, at the JW Marriott Starr Pass in Tucson, AZ, September 11-13, 2017.
read more

THE CHRISTIAN BROADCASTING NETWORK SELECTS CALLMINER EUREKA SPEECH ANALYTICS FOR A BETTER CUSTOMER EXPERIENCE
Waltham, MA - March 1, 2017 - CallMiner, the leader in speech and customer engagement analytics solutions, announces today that The Christian Broadcasting Network (CBN), an American Christian television broadcast and production company with ministries and humanitarian services operating around the world, has selected CallMiner Eureka speech analytics to enable better experiences for the broad range of people engaging with the ministry. Over 250 prayer center agents in three locations - Nashville, Virginia Beach and Manila, will be using the Eureka system.
read more

NOBLE COMPOSER MULTI-SESSION AGENT WINS 2017 CUSTOMER PRODUCT OF THE YEAR AWARD
Atlanta, GA - March 2, 2017: Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, is the recipient of TMC's "2017 CUSTOMER Product of the Year Award" for Noble® Composer Multi-session Agent. The award is presented by CUSTOMER magazine.
read more

DebtConnection.com is a searchable database of collection products and services.
The following Updates and New Entries occured since the last At A Glance was sent:
Portfolios For Sale
$627,290.00     Payday Loans
Bayview Solutions LLC
http://www.debtconnection.com/portfolio.asp?7762  
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?7193  

$4,194,658.00     Consumer Loans
Bayview Solutions LLC
http://www.debtconnection.com/portfolio.asp?7757  
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?7193  

$2,155,448.00     Other
Bayview Solutions LLC
http://www.debtconnection.com/portfolio.asp?7758  
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?7193  

$3,651,510.00     Credit Cards
Bayview Solutions LLC
http://www.debtconnection.com/portfolio.asp?7759  
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?7193  

$3,348,204.00     Other
Bayview Solutions LLC
http://www.debtconnection.com/portfolio.asp?7761  
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?7193  

$6,487,664.00     Credit Cards
Bayview Solutions LLC
http://www.debtconnection.com/portfolio.asp?7766  
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?7193  

$2,028,150.00     Credit Cards
Bayview Solutions LLC
http://www.debtconnection.com/portfolio.asp?7763  
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?7193  

$1,337,065.00     Payday Loans
Bayview Solutions LLC
http://www.debtconnection.com/portfolio.asp?7764  
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?7193  

$890,388.00     Payday Loans
Bayview Solutions LLC
http://www.debtconnection.com/portfolio.asp?7765  
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?7193  

$2,850,957.00     Other
Bayview Solutions LLC
http://www.debtconnection.com/portfolio.asp?7760  
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?7193  

$49,000,000.00     Credit Cards
Premier Asset Management, LLC
http://www.debtconnection.com/portfolio.asp?7756  
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?5453  

$1,423,377.00     Other
National Debt Holdings, LLC
http://www.debtconnection.com/portfolio.asp?7754  
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?6735  

$17,003,149.00     Other
National Debt Holdings, LLC
http://www.debtconnection.com/portfolio.asp?7755  
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?6735  

$471,000.00     Checks
CSC Portfolio Management
http://www.debtconnection.com/portfolio.asp?7750  
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?8199  

$3,165,231.00     Credit Cards
CSC Portfolio Management
http://www.debtconnection.com/portfolio.asp?7751  
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?8199  

$326,247.00     Payday Loans
CSC Portfolio Management
http://www.debtconnection.com/portfolio.asp?7752  
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?8199  

Brokers
PALMETTO DEBT MANAGEMENT PARTNERS, LLC
843-261-3133

PREMIER FINANCE LLC
803-767-0282

Consultants
PALMETTO DEBT MANAGEMENT PARTNERS, LLC
843-261-3133

Debt Buyers
PREMIER FINANCE LLC
803-767-0282

CENTRAL BILLING, LLC
844-258-3932

PAW SOLUTIONS INC.
424-303-9620

Industry Associations
RECEIVABLES MANAGEMENT ASSOCIATION
Jan Stieger
916-482-2462
More Information

Mail Services
PCI GROUP INC
Anthony Faldetta
800-394-0328
More Information

Software
CALLMINER
Paul Beaudoin
781-547-5666
More Information

Industry Events

ACA International Spring Forum & Expo
ACA International
The Palazzo Las Vegas
Las Vegas, NV
March 13 - 15, 2017
More Information

Strata + Hadoop World
O'Reilly and Cloudera
San Jose Convention Center
San Jose, CA
March 14 - 17, 2017
More Information

National Credit Union Collections Alliance Third Annual Conference
National Credit Union Collections Alliance (NCUCA)
Bellagio
Las Vegas, NV
March 15 - 17, 2017
More Information

Fair Debt Collection Practices Conference
National Consumer Law Center
Sheraton Hotel New Orleans
New Orleans, LA
March 27 - 28, 2017
More Information

The Cards & Payments Summit
Marketforce
Radisson Blu Portman Hotel
London, England
March 27 - 28, 2017
More Information

The Payments Summit - Adapting To the Wave of Change
Smart Card Alliance Payment Summit
Renaissance Orlando at SeaWorld®
Orlando, FL
March 27 - 30, 2017
More Information

Third Party Vendor Auditing Workshop
Resource Management Services, Inc.
Four Seasons Hotel
Las Vegas, NV
May 8 - 9, 2017
More Information

Collection and Recovery Solutions 2017
Resource Management Services, Inc.
Four Seasons Hotel Las Vegas
Las Vegas, NV
May 10 - 12, 2017
More Information

Collection Management Training
Resource Management Services, Inc.
Residence Inn Atlanta Airport North/Virginia Avenue
Atlanta, GA
June 21 - 22, 2017
More Information

Third Party Vendor Auditing Workshop
Resource Management Services, Inc.
Chicago Marriott Southwest
Chicago, IL
July 19 - 20, 2017
More Information

Debt Connection Symposium and Expo 2017
Resource Management Services, Inc.
JW Marriott Starr Pass
Tucson, AZ
September 11 - 13, 2017
More Information
















This report is sponsored by Resource Management Services, Inc. Check us out at: http://www.resourcemanagement.com/

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